Malled or Mauled?
A Q&A with a writer who, after getting laid off from a prestigious newspaper, found a retail job in the mall, then wrote a book about it: "Many retail employees don’t receive any training. Kelly reports that, due to low wages and few opportunities for advancement, 50 percent of retail workers leave every three months, leading to 100-percent turnover every year—and companies often conclude that it’s not worth putting in the time and expense to train. 'If you ask where something is and the associate doesn’t immediately know, it’s probably not because she’s stupid or lazy,' she says. 'Now that I understand that, I try to be nicer.'”
Read the rest of the Q&A
here.
